Return/Refund & Replacement Policy
Effective Date: 11-12-2024
buyonlinekey.com sells genuine software License Keys which will be delivered on your Email Id. There is no box pack delivery of products.
Please read this policy carefully.
Refunds
Since Software keys are digital products, Once a key has been delivered to your email, it cannot be returned, except in the case of a proven technical issue caused by us. We recommend to review product speciation and hardware compatibility before placing order.
Exceptions for Refunds
We offer refunds in the following circumstances:
No Product Key Delivered : If you do not receive product key on your email. Then we will provide you the key on your email immediately or refund the 100% purchase amount as per customer’s wish. Refund will be processed within 3-5 working days after receiving customer complaint email. Refund will be processed within 3-5 working days after receiving customer complaint email.
Wrong Product Key Delivered : If you receive a product Key that differs from what you have purchased. Then We will provide you the correct key on your email immediately or refund the 100% purchase amount as per customer’s wish. Refund will be processed within 3-5 working days after receiving customer complaint email.
Non-Working Key : If the Product key provided is invalid or blocked and cannot be activated. In this case we provide immediate replacement of the product key purchased or refund the 100% purchase amount as per customer’s wish. Refund will be processed within 3-5 working days after receiving customer complaint email.
In these cases, kindly contact our customer support team within 7 days of purchase to request a refund or a replacement.
How to Request a Refund
If you think you are eligible for a refund, please follow these steps :
Contact us via email at [email protected] with your order details and a description of the issue.
Our support staff will review your request and, if necessary, request additional information to process your claim.
Once your claim is approved, we will issue a refund to your original payment method.
Contact Information
For any questions regarding our policy, feel free to contact us at : [email protected]